1. General principle
WGG Apex delivers operator-led digital services. Because work can begin soon after payment, refunds are evaluated per service type and order status. Contact support@wggapex.com before initiating a payment dispute so we can resolve issues directly.
2. Ranked boosting & Predator maintenance
- Before work starts — If no operator has begun your order and you cancel within 24 hours of payment, you may qualify for a full refund minus payment processing fees where applicable.
- After work starts — Partial refunds may be offered based on documented progress at our discretion. Completed or substantially completed orders are not refundable.
- Service issues — If we fail to deliver per the confirmed quote (e.g. no meaningful progress within the stated ETA window), contact support for remediation or partial credit.
3. Badge services
Badge orders use fixed catalog pricing. Once an operator has started achievement work, the order fee is non-refundable. If we determine a badge path is infeasible before work begins, we will offer a full refund or alternative quote.
4. Apex unban service
Unban support includes eligibility screening and a guided operational workflow. EA makes all final enforcement decisions; we do not guarantee reinstatement.
- Ineligible at screening — If operators determine your case does not meet minimum eligibility criteria before substantive case work begins, you may receive a full refund of the service fee.
- After work begins — The case review and workflow fee is non-refundable once substantive operator work has started, including documentation, timeline logging, and submission guidance.
This aligns with the notice shown on our Apex Unban Service page.
5. Account marketplace
- Marketplace listings are unique digital goods. All sales are final once credentials or transfer steps are delivered, except where a listing was materially misrepresented in rank, platform, or access details verified at purchase.
- Report access or disclosure issues within 48 hours of delivery with evidence. We will investigate and may offer replacement support or refund at our discretion.
6. Chargebacks
Unauthorized chargebacks on completed or in-progress orders may result in permanent suspension from WGG Apex. Always contact support first—we log order timelines and operator notes to resolve disputes fairly.
7. How to request a refund
- Email support@wggapex.com with your order reference (e.g. WGG order number or Stripe receipt).
- Describe the issue and whether work has started on your order.
- Allow up to 5 business days for review and response.
Approved refunds are issued to the original payment method via Stripe where possible.
8. Related policies
See our Terms of Service and Privacy Policy for additional context.