1. Overview
We collect only the information needed to operate the platform, process orders, communicate about your services, and maintain security. We do not sell your personal data.
2. Information we collect
Information you provide
- Account email and authentication data (admin sign-in).
- Order details: Discord handle, rank targets, service notes, and case-specific fields (e.g. unban intake).
- Support correspondence.
Information collected automatically
- Device and browser metadata, IP address, and request logs.
- Session cookies required for authentication.
- Checkout and webhook metadata from Stripe (payment status, not full card numbers).
3. How we use information
- Fulfill and track service orders.
- Process payments and prevent fraud.
- Respond to support requests and operational updates.
- Improve platform security, reliability, and product experience.
- Comply with legal obligations.
4. Sharing
We may share data with:
- Service providers — e.g. Supabase (hosting/database), Stripe (payments), and infrastructure vendors under contractual confidentiality obligations.
- Operators — vetted staff who need order details to deliver your service.
- Legal requirements — when required by law or to protect rights, safety, and platform integrity.
5. Retention & security
We retain order and account data for as long as needed to provide services, meet legal requirements, and resolve disputes. Technical and organizational measures include encrypted transport (HTTPS), access controls, and server-side handling of sensitive payment data via Stripe.
No method of transmission over the internet is 100% secure. Report suspected issues to support@wggapex.com.
6. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. Contact us to submit a request; we will respond within a reasonable timeframe.
7. Cookies
We use essential cookies for authentication and session management. We do not use third-party advertising cookies on the core platform.
8. Changes
We may update this policy periodically. The “Last updated” date at the top reflects the current version. See also our Terms of Service.